1951 West Park Road, Elizabethtown, KY 42701
E-mail us: customercare@hcwd2.org
Monday through Friday - 8:30am to 4:30pm
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DISCONNECTED FOR NON-PAYMENT: Web Payments received prior to 3:00pm will be reconnected same-day, otherwise reconnection will be made by the end of the next business day.
To report possible leaks or outages, please e-mail mirwin@hcwd2.org or call our office at (270) 737-1056 ext. 221 right away.
IF YOUR WATER HAS BEEN DISCONNECTED FOR NON-PAYMENT: Web Payments received prior to 3:00pm will be reconnected same-day, otherwise re-connection will be made by the end of the following business day.
To report possible leaks or outages, please e-mail mirwin@hcwd2.org or call our office at (270) 737-1056 ext. 221 right away.
FAQ
frequently asked questions
You Have Questions,
We Have Answers

Find frequently asked questions and answers in our FAQ page.

Learn More
How do I start an account?
Our account services department is more than happy to start your account in person or our website at hcwd2.org. Please bring in a photo ID, $60 deposit (cash or card) and a copy of your lease if you are renting.
Is a deposit required for a new account?
Yes, there is a $60 deposit required on all new accounts.
Can I access my account online?
Of course! Customers are welcome to access their accounts online 24/7 via Customer Portal.
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You have a running toilet for one of two reasons: Either water is
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Hardin County Water District No. 2

Hardin County Water District No. 2

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Hardin County Water District No. 2 is a water utility in Hardin County, KY. A full copy of our tariff is available for viewing on our website or at our office.

ATTN: We have scheduled maintenance on our customer portal and IVR phone payment system happening from Nov 5, 2024 at 5p.m. until Nov 6, 2024 at 8a.m. Due to this you will not be able to access your portal or make over-the-phone payments using the automatic system during that time. We apologize for any inconvenience this may cause.

ATTN: We have scheduled maintenance on our customer portal and IVR phone payment system happening from Nov 5, 2024 at 5p.m. until Nov 6, 2024 at 8a.m. Due to this you will not be able to access your portal or make over-the-phone payments using the automatic system during that time. We apologize for any inconvenience this may cause. ... See MoreSee Less

2 days ago

1 CommentComment on Facebook

so let me get this right; if i elect to pay my bill on-line with an auto payment: Hardin County Water District No 2 is excited to offer residents an easy and convenient method to view and pay your water bills online. You may also make a payment by phone or check your account balance 24/7 with our automated phone service by dialing (866) 468-0199. This is a fee-based service of $2.65 for credit/debit cards and PayPal brands for Water Bills for Tap/Deposit fees it will be 2.75% or a minimum of $2.95 per transaction.

Our crews are working to isolate an issue affecting the areas of New Glendale Road, Sportsman’s Lake Road and South Dixie Hwy. We apologize for any inconvenience and ask for your patience while our crews work to solve the issue. ... See MoreSee Less

6 days ago

4 CommentsComment on Facebook

Seems like we have low water pressure. Do we need to boil water in the next day or so and thank you so much for helping fix the problem. I appreciate you! 🙂

Pressure is good now. Thank you.

I took a shower in it and it barely came out what's wrong with the water

Help us choose a winner of our pumpkin decorating contest!🎃

Like the picture of the pumpkin that you like the best!Image attachmentImage attachment+5Image attachment

Help us choose a winner of our pumpkin decorating contest!🎃

Like the picture of the pumpkin that you like the best!
... See MoreSee Less

6 days ago

3 CommentsComment on Facebook

Hey, why is the water out in Hardin county??

#4

#4

No tricks, just treats! Don’t forget to drink water between all that sugar tonight!

Happy Halloween from HCWD2🎃🍭Image attachmentImage attachment+2Image attachment

No tricks, just treats! Don’t forget to drink water between all that sugar tonight!

Happy Halloween from HCWD2🎃🍭
... See MoreSee Less

6 days ago
Our crew is doing amazing work around the mall to replace aging infrastructure. Lets keep everyone safe and give them some space while they are working hard!Image attachmentImage attachment

Our crew is doing amazing work around the mall to replace aging infrastructure. Let's keep everyone safe and give them some space while they are working hard! ... See MoreSee Less

1 week ago

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2 weeks ago

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4 weeks ago
Happy Customer Service Week to all who work in customer service. Although customer service has been considered one of the most stressful jobs, it can also be the most rewarding. We are thankful for our group of hard-working representatives who always go above and beyond to help our customers!

Happy Customer Service Week to all who work in customer service. Although customer service has been considered one of the most stressful jobs, it can also be the most rewarding. We are thankful for our group of hard-working representatives who always go above and beyond to help our customers! ... See MoreSee Less

4 weeks ago
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