1951 West Park Road, Elizabethtown, KY 42701
E-mail us: customercare@hcwd2.org
Monday through Friday - 8:30am to 4:30pm
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Customer Education

Cold Weather Tips

Cold Weather:

  • Inspect Your Meter Box
    Check your meter box to ensure it is secure and undamaged. If you find any issues, contact us, and we’ll repair it.
  • Close Crawl Space Vents
    If you have a crawl space, make sure the vents are closed to prevent cold air from entering.
  • Secure Underpinning for Mobile Homes
    For mobile homes, ensure the underpinning is properly secured and closed to maintain warmth.
  • Disconnect Your Water Hose
    Be sure to disconnect your water hose to prevent freezing and damage.

If it is Below Freezing for Multiple Days:

  • Leave Cabinet Doors Open
    Open the cabinet doors under sinks to allow warm air to circulate and protect pipes from freezing.
  • Allow a Small Trickle of Water
    Let a small trickle of water run from faucets. The cost of a small amount of water is far less than the expense of repairing broken pipes.

If Your Pipes do Freeze:

  • Shut Off Water
    If your pipes freeze, turn off the water supply immediately.
  • Thaw Frozen Pipes Carefully
    Use warm air from a hair dryer or space heater to thaw frozen pipes, but never leave them unattended.
  • Check for Cracks or Leaks
    Once the pipes thaw, slowly turn the water back on, and check for any cracks or leaks that may have developed from the freezing.

Educational Videos: 

Need help setting up your online account?

Where does your water come from?

How to check for a leak

Publications:

Community Education:

Read “Why Water’s Worth It” with City Springs Water Treatment Plant Operator, Andy Carter!

Hardin County Water District No. 2 offers education programs to build awareness of important water issues. By teaching children about local water resources, these programs instill a knowledge and appreciation of this natural resource while fostering an understanding of the need to protect our environment and use water wisely.

It is our privilege to partner in a variety of programs with Hardin County Schools and Elizabethtown Independent School Systems.

It is HCWD2’s mission is to continue to produce and distribute quality water-related materials that educate, motivate, engage, and transform students’ behavior toward water.

Tours and Events

As part of its comprehensive water education program, HCWD2 hosts interactive tours of our facilities and participates in several community events. To enhance the public’s awareness of water-related issues, Hardin County Water District No. 2 provides informational presentations. These presentations provide a public service to the community and help establish open communication between the District and local schools and organizations.

Interested in scheduling a tour or field trip? Contact Taylor Pearson at tpearson@hcwd2.org or (270) 737-1056 ext. 218