1951 West Park Road, Elizabethtown, KY 42701
E-mail us: customercare@hcwd2.org
Monday through Friday - 8:30am to 4:30pm
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Customer Accounts

Telephone Payments

  • Call 270.872.4001 or 270.737.1056 Option #1 (After Hours Option #4)
    (Please have your Account Number and CID Number readily available)

Payment Status/Due Date Questions:

For questions regarding your due date or payment status.
Email Payments or call 270.737.1056 Option #1

Account Questions

For questions regarding your bill or usage.
Email Billing or call 270.737.1056 Option #2

Start or Stop Service:

To begin new service or terminate existing service.
Email New Accounts or call 270.737.1056 Option #2

Document of Domicile:

For questions regarding Document of Domicile.
Email New Accounts or call 270.737.1056 Option #3

Report A Leak:

To report a water leak.
Email Service or call 270.737.1056 Option #4

Water Quality:

For questions regarding the quality of your water.
Email Water Quality or call 270.737.1056 Option #5

Other Account Related Questions:

For all other water service account related questions,
Email Customer Service


Pressure or other service-related issues:

Email Service or call 270.737.1056 Option #2

Human Resources

Payroll and benefits:

Email Human Resources or call 270.737.1056 ext. 209

Community Involvement

Public events or school programs:

Email Public Relations or call 270.737.1056 ext. 218

Water Analysis

White Mills Treatment Plant:

Email Water Analysis or call 270.862.3213


Projects and bid information:

Email Projects or call 270.737.1056 ext. 212


Accounts Payable:

Email Accounts Payable or call 270-737-1056 ext. 258

Other Accounting Questions:

Email Accounting or call 270-737-1056 ext. 259

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Your Water Professionals!

Our office is open from 8:30 a.m. to 4:30 p.m., Monday through Friday in Elizabethtown, Kentucky. If you have an emergency after-hours, please call our 24-hour outline at 270-737-1056. We love hearing from you! To get in touch with us, you can reach us by phone or email. We look forward to serving you soon!

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