1951 West Park Road, Elizabethtown, KY 42701
E-mail us: customercare@hcwd2.org
Monday through Friday - 8:30am to 4:30pm
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DISCONNECTED FOR NON-PAYMENT: Web Payments received prior to 4:00pm will be reconnected same-day, otherwise reconnection will be made by the end of the next business day.
To report possible leaks or outages, please e-mail mmarr@hcwd2.org or call our office at (270) 737-1056 ext. 221 right away.

Customer Notice for Purchased Water Adjustment Effective July 1st, 2026

FAQ
frequently asked questions
You Have Questions,
We Have Answers

Find frequently asked questions and answers in our FAQ page.

Learn More
How do I start an account?
Our account services department is more than happy to start your account in person or our website at hcwd2.org. Please bring in a photo ID, $60 deposit (cash or card) and a copy of your lease if you are renting.
Is a deposit required for a new account?
Yes, there is a $60 deposit required on all new accounts.
Can I access my account online?
Of course! Customers are welcome to access their accounts online 24/7 via Customer Portal.
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Hardin County Water District No. 2

Hardin County Water District No. 2

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Award-winning water utility, supplying Hardin County, Ky and surrounding areas with the best tasting water!

We have just publish

We have just published our 2025 Water Quality Report. We successfully complied with all state and federal drinking water regulations and had no violations to report. The full water quality report can be read using the link below:

www.hcwd2.org/hcwd2_ccr_2025/
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6 days ago
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All the rain from Mother Nature isn't keeping our crews indoors. They are hard at work maintaining and improving our water system to keep our community supplied with safe water. After all, what's a little extra water when you work for the water company? ... See MoreSee Less

7 days ago
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Melton and his friends had a great time Saturday participating in the 30th Annual Children's Fair at Freeman Lake! Although Melton didn't win Mascot Idol, he was excited to show off his awesome dance moves! ... See MoreSee Less

1 week ago
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Important Customer Notice:

Proposed Adjustment of Water Rates for Hardin County Water District No. 2 customers.

Due to a rate increase from Louisville Water Company, notice is hereby given that Hardin County Water District No. 2 (the "District") has filed an application for a Purchased Water Adjustment with the Kentucky Public Service Commission for adjusting its water rates. Customer rates will increase by $0.03 per 1,000 gallons used. The proposed change will be effective for service rendered on and after July 1, 2026.

The images below are the proposed adjusted monthly water rates based on meter size.
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2 weeks ago
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As summer temperatur

As summer temperatures begin to set in, make sure to stay hydrated. Drinking plenty of water throughout the day will help ensure you can enjoy everything that summer weather offers. ... See MoreSee Less

2 weeks ago
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This is an important

This is an important notification from Hardin County Water District No. 2.
For the following areas: HWY 84 EAST of Western Kentucky Parkway, and customers in Sonora and Upton areas who experienced low pressure and/or no water.

The boil water advisory issued for your area has been lifted. Water quality tests conducted in the area confirm that the water is safe to drink. Hardin County Water District No. 2 recommends the following precautionary measures in sequence:
1. Thoroughly flush all plumbing. Run only COLD water from a bathtub or outside faucet for at least five (5) minutes.
2. Flush the kitchen and bath faucets for at least three (3) minutes using the COLD water line.
3. Flush the chilled water line on refrigerators for at least three (3) minutes.
4. Discard at least two (2) cycles of ice from automatic ice machines.
5. Flush the hot water line from all faucets until the water temperature is cold.

Thank you for your patience and we apologize for any inconvenience. Safe water for our community is our upmost priority. If you have questions or need additional information, please call our Customer Service line at (270) 737-1056 or visit our website at hcwd2.org.
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2 weeks ago
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