1951 West Park Road, Elizabethtown, KY 42701
E-mail us: customercare@hcwd2.org
Monday through Friday - 8:30am to 4:30pm
Follow us:
DISCONNECTED FOR NON-PAYMENT: Web Payments received prior to 4:00pm will be reconnected same-day, otherwise reconnection will be made by the end of the next business day.
To report possible leaks or outages, please e-mail mmarr@hcwd2.org or call our office at (270) 737-1056 ext. 221 right away.
IF YOUR WATER HAS BEEN DISCONNECTED FOR NON-PAYMENT: Web Payments received prior to 3:00pm will be reconnected same-day, otherwise re-connection will be made by the end of the following business day.
To report possible leaks or outages, please e-mail mirwin@hcwd2.org or call our office at (270) 737-1056 ext. 221 right away.
FAQ
frequently asked questions
You Have Questions,
We Have Answers

Find frequently asked questions and answers in our FAQ page.

Learn More
How do I start an account?
Our account services department is more than happy to start your account in person or our website at hcwd2.org. Please bring in a photo ID, $60 deposit (cash or card) and a copy of your lease if you are renting.
Is a deposit required for a new account?
Yes, there is a $60 deposit required on all new accounts.
Can I access my account online?
Of course! Customers are welcome to access their accounts online 24/7 via Customer Portal.
NEWS
Latest News
Recent Posts
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Employee Spotlight – Krisi O’Donley With eight years of
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Employee Spotlight – Wyatt Miller Wyatt Miller has been a
Oct
09
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Employee Spotlight – Cassidy Pendleton Cassidy Pendleton has...

Oct
09
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Employee Spotlight – Brandon Gray Meet Brandon Gray, a...

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Hardin County Water District No. 2

Hardin County Water District No. 2

4,615 Likes

Award-winning water utility, supplying Hardin County, Ky and surrounding areas with the best tasting water!

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This past weekend, some of our employees and their families got together to participate in the Autism SpectRUN 5k. We are delighted to have employees who support their community through amazing events like this one.

The proceeds from the 5K benefit Camp TESSA (Teaching Effective Social Skills to Students with Autism). Camp TESSA is a week-long summer day camp that helps students with autism practice social skills through various activities including music, art, mealtime, games, and field trips.

#camptessaky #autismspectrun5k
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2 days ago
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Did you make a guess

Did you make a guess to the questions we asked yesterday? Now is the time to find out how close you were!

7,853,000 gallons of water, combined, is held by our 14 water towers.

3,250,000 gallons of water, combined, can be held by the 2 new water towers.

Were you surprised by the answer? Were you expecting a higher or a lower number?

#TakeAWildGuessDay #TakeAWildGuess #wildguessday #watertower
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6 days ago
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We are so proud to h

We are so proud to have Shaun Youravich as our General Manager! His unwavering commitment to improving the drinking water industry is inspiring.KRWA’s Executive Director, Scott Young, and Hardin County Water District’s General Manager, Shaun Youravich, are on Capitol Hill for Water Week 2026!

Today, they met with Congressman Brett Guthrie, Chairman of the House Energy & Commerce Committee, to discuss critical water issues impacting Kentucky utilities, including PFAS and CERCLA liability.

Grateful for the opportunity to represent our communities and be part of these important conversations in Washington, D.C. 🙌💧

#WaterWeek2026 #KRWA #RuralWaterStrong #WaterUtilities #Advocacy #CapitolHill Hardin County Water District No. 2
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6 days ago
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For #TakeAWildGuessD

For #TakeAWildGuessDay we have a question for you:
How many millions of gallons of water combined can our 14 water towers hold?

Here's a bonus question:
How many millions of gallons of water, combined, can be held by the 2 new water towers that are currently in construction?

Ask your friends the question and see what they guess. We will post the answers tomorrow morning on a new post. How close will your guess be?

#TakeaWildGuess #WildGuessDay #watertower
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7 days ago
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Did you get to see the new water tower bowl being lifted into place the other day? In case you missed it, we made sure to take some photos so you can see it.

The new water tower, which we call the "Downtown Tank," can hold 750,000 gallons of water. The Downtown Tank is a composite water tower with a base made of concrete, while the bowl is made of steel. When it goes into service, the Downtown Tank will replace the elevated leg water tower, which we call "Mulberry Tank", next to it.

We will make sure to share photos of the Mulberry Tank when it gets taken down. For now, we are just excited about how much closer the Downtown Tank is to being in service!
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2 weeks ago
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Everyone at HCWD2 wo

Everyone at HCWD2 would like to wish you and your family a Happy Easter! We hope your day is joyful and filled with happiness! ... See MoreSee Less

2 weeks ago
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With eight years of

With eight years of dedicated service, Krisi O’Donley has become a valued member of Hardin County Water District No. 2, known for her commitment to customer care.

In her daily role, Krisi clearly explains new accounts and meter taps, helping customers fully understand their billing and responsibilities. Her goal is simple: to make every interaction clear and stress-free.

One of Krisi’s proudest accomplishments is her ability to successfully navigate challenging customer situations. Over time, she has developed a strong sense of professionalism and patience, learning to remain calm under pressure and focus on solutions. This approach allows her to turn difficult moments into positive outcomes.

What Krisi finds most fulfilling about her work is helping customers feel supported. She understands that things can sometimes be confusing or frustrating, and she takes pride in making the process smoother—ensuring customers feel cared for rather than overwhelmed.

Her biggest inspiration comes from her children. Thinking about their future, happiness, and the life she wants to help create for them motivates her every day. They inspire her to be stronger, more patient, and more focused in both her personal and professional life.

A favorite memory at HCWD2 is a fun Halloween moment when Krisi and her coworkers dressed up as Distribution Technicians, bringing humor and camaraderie to the workplace.

For Krisi, the best part of the job is simple: connecting with customers.
If given the opportunity to swap roles for a day, she would choose to be a field technician. Experiencing the hands-on side of installations and repairs, she says, would give her an even deeper understanding of the services the team provides.
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3 weeks ago
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For the fourth week

For the fourth week in #WomensHistoryMonth, we are highlighting Agnes Pockels and her work on the surface tension of water.

Agnes Pockels was born in 1862 in Venice, Italy but moved with her family to Brunswick, Germany in 1871, where she attended a secondary school for girls. She had been interested in science from a young age and wanted to study physics, but during that time women in Germany were not generally allowed access to universities. She managed to gain access to scientific literature through her younger brother, Friedrich, a student at the University of Gottingen, who would later become a physics professor.

Throughout Pockels life, she took care of her parents and was in charge of housekeeping, which included regularly washing dishes. While washing dishes, Pockels discovered the influence of impurities on the surface tension of fluids. After many observations, she was able to create a device that would allow her to measure the surface tension of water. The device she created was known as the Pockels trough and was a key instrument in the new discipline of surface science. In 1891, after 10 years of meticulous measurements, Pockels published her first paper "Surface Tension" with the help of Lord Rayleigh, who was extremely impressed by Pockels work. He recognized the value in her work, writing she was “…a German lady, who with very homely appliances has arrived at valuable results regarding the behaviour of contaminated water surfaces.”

Pockels continued to investigate surface tension and gained recognition from German physicists after she published more of her results. In addition to recognition, she was invited to hold scientific lectures. However, in the early 1900s, she was unable to continue her experiments due to her ill parents requiring more care. During WWI, Pockels lost contact with the scientific community. In 1932, she received an honorary doctorate in engineering from Technische Hochschule Braunschweig, finally receiving public recognition for her work.

Agnes Pockels made incredible discoveries about surface tension using only dirty dishes in her kitchen sink. Her surface tension discoveries, which occurred over 130 years ago, are still used today throughout the scientific community, such as measuring water pollution. Agnes Pockels is a reminder that not all-important discoveries are made in a laboratory.

Source and photo credit: Technische Universitat Braunschweig (tu-braunschweig.de/en)
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4 weeks ago
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To honor Staff Sgt. Ben Pennington as he returns home, our office will be closed as the procession nears Ring Road to allow our employees to line the procession route and pay their respects. Hardin County Water District No. 2 is thankful to Staff Sgt. Ben Pennington for his service and ultimate sacrifice. Our hearts go out to him and his family; his commitment and bravery will never be forgotten. ... See MoreSee Less

1 month ago
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