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DISCONNECTED FOR NON-PAYMENT: Web Payments received prior to 4:00pm will be reconnected same-day, otherwise reconnection will be made by the end of the next business day.

To report possible leaks or outages, please e-mail mmarr@hcwd2.org or call our office at (270) 737-1056 ext. 221 right away.

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Customer Notice for Purchased Water Adjustment Effective July 1st, 2026

To report low water pressure or to report a possible leak, please call our office at (270) 737-1056 (After Hours Option #1). Unidirectional flushing is more effective than normal flushing because the higher velocity and strategy works to remove a significant amount of build-up on pipe walls.

Know what's below! Call two business days before you dig to avoid underground utilities. Dial 811 (800.752.6007) or visit www.kentucky811.org

The Division of Water is charged with the responsibility for managing and protecting the state's waters, both on the surface in lakes, streams and rivers as well as groundwater beneath the surface of the land in the state.

FAQ

frequently asked questions

You Have Questions,
We Have Answers

Find frequently asked questions and answers in our FAQ page.

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How do I start an account?

Our account services department is more than happy to start your account in person or our website at hcwd2.org. Please bring in a photo ID, $60 deposit (cash or card) and a copy of your lease if you are renting.

Is a deposit required for a new account?

Yes, there is a $60 deposit required on all new accounts.

Can I access my account online?

Of course! Customers are welcome to access their accounts online 24/7 via Customer Portal.

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Customer Notice for Purchased Water Adjustment Effective July 1st, 2026

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Hardin County Water District No. 2