1951 West Park Road, Elizabethtown, KY 42701
E-mail us: customercare@hcwd2.org
Monday through Friday - 8:30am to 4:30pm
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DISCONNECTED FOR NON-PAYMENT: Web Payments received prior to 3:00pm will be reconnected same-day, otherwise reconnection will be made by the end of the next business day.
To report possible leaks or outages, please e-mail mirwin@hcwd2.org or call our office at (270) 737-1056 ext. 221 right away.
IF YOUR WATER HAS BEEN DISCONNECTED FOR NON-PAYMENT: Web Payments received prior to 3:00pm will be reconnected same-day, otherwise re-connection will be made by the end of the following business day.
To report possible leaks or outages, please e-mail mirwin@hcwd2.org or call our office at (270) 737-1056 ext. 221 right away.
FAQ
frequently asked questions
You Have Questions,
We Have Answers

Find frequently asked questions and answers in our FAQ page.

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How do I start an account?
Our account services department is more than happy to start your account in person or our website at hcwd2.org. Please bring in a photo ID, $60 deposit (cash or card) and a copy of your lease if you are renting.
Is a deposit required for a new account?
Yes, there is a $60 deposit required on all new accounts.
Can I access my account online?
Of course! Customers are welcome to access their accounts online 24/7 via Customer Portal.
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Hardin County Water District No. 2

Hardin County Water District No. 2

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Hardin Co Water #2 is a water utility in Hardin County, Kentucky. A full copy of our tariff may be v

Traffic Update: East Dixie Highway/Northbound Lane, in front of the Justice Center, is now open! A million thanks to our teammates for being up with the roosters to officially complete the original repair along with other enhancements!!

It was certainly a morning of learning as we uncovered the full story going on beneath the pavement. We are so proud of our crews for all of their skills, teamwork, and efforts across the board. Per usual, thanks for going above and beyond to finish the job in such a timely manner!

We kindly ask you to please continue to travel with caution throughout the Downtown Area. We were able to patch the former hole above our water line and will continue to check the area throughout the weekend. We do not love shutting down main roads and making a mess in a busy area. However, water to our community is always our #1 priority! We appreciate all of the kind words to our team for their hard work!!!Image attachmentImage attachment+4Image attachment

Traffic Update: East Dixie Highway/Northbound Lane, in front of the Justice Center, is now open! A million thanks to our teammates for being up with the roosters to officially complete the original repair along with other enhancements!!

It was certainly a morning of learning as we uncovered the full story going on beneath the pavement. We are so proud of our crews for all of their skills, teamwork, and efforts across the board. Per usual, thanks for going above and beyond to finish the job in such a timely manner!

We kindly ask you to please continue to travel with caution throughout the Downtown Area. We were able to patch the former hole above our water line and will continue to check the area throughout the weekend. We do not love shutting down main roads and making a mess in a busy area. However, water to our community is always our #1 priority! We appreciate all of the kind words to our team for their hard work!!!
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2 days ago

6 CommentsComment on Facebook

I think Hardin County has one of the hardest working water departments out there, yall are amazing

Thank you to all the workers.

Great job !

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Good morning! Please be extra cautious while traveling through Downtown Elizabethtown this morning. Our awesome team has started on the repair in front of the Justice Center. We will post an update when the Northbound Lane of East Dixie highway is open. We appreciate your understanding!Image attachmentImage attachment+1Image attachment

Good morning! Please be extra cautious while traveling through Downtown Elizabethtown this morning. Our awesome team has started on the repair in front of the Justice Center. We will post an update when the Northbound Lane of East Dixie highway is open. We appreciate your understanding! ... See MoreSee Less

2 days ago

🚧⚠️Do you travel through Downtown Elizabethtown every day? This message is for you!🚧⚠️On Friday, June 21👉East Dixie Highway (in front of the Justice Center) will be detoured starting at 6:30AM.👈

Remember that geyser in front of the Justice Center yesterday afternoon? Our awesome team will be back out there tomorrow morning to put some finishing touches on the repair! We are scheduling this completion for early Friday morning to help minimize traffic concerns. We kindly ask for continued patience as our hard-working teams are dedicated to maintaining our community’s underground water infrastructure.
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3 days ago

4 CommentsComment on Facebook

I bet that felt good with this heat. Stay cool! Thank you 😀

Will this be completed by Saturday morning? Or will there still be detours to get to the Courthouse?

Thank you so very much for the great work you do

Traffic Update: East Dixie Hwy, in front of the Justice Center, is now open.
Excellent job to our hard working crews!!
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3 days ago

1 CommentComment on Facebook

Thanks for all the hard work! Do we have a boil advisory in the area?

Travel alert in Downtown Elizabethtown. The North bound lanes in front of the Justice Center are closed and traffic is being re-routed down Central Ave to East Poplar St. The road is expected to be reopened in 2 to 3 hours. 

Awesome job to our crews!Image attachmentImage attachment+7Image attachment

Travel alert in Downtown Elizabethtown. The North bound lanes in front of the Justice Center are closed and traffic is being re-routed down Central Ave to East Poplar St. The road is expected to be reopened in 2 to 3 hours.

Awesome job to our crews!
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3 days ago

10 CommentsComment on Facebook

I just came home that way maybe 20 minutes ago and it was all cleaned up except a little bit of mud on the road. Awesome job!

Every road in the entire area is messed up one way or another. At least they're trying.

A big Thank You to that crew !!

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We are happy to report that we've once again met and exceeded all regulatory water quality testing goals. Check our Consumer Confidence Report to learn more about the clean water we deliver to over 100,000 people each day! Our #waterqualityreport can be found at 📄 www.hcwd2.org/hcwd2_ccr_2023/

youtu.be/7dhhfvZVFSA
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5 days ago

0 CommentsComment on Facebook

Happy Fathers Day!Image attachmentImage attachment+2Image attachment

Happy Fathers Day! ... See MoreSee Less

7 days ago

1 CommentComment on Facebook

Happy Father’s Day!!!

Our office will be CLOSED on Monday, May 27 in observance of Memorial Day. To report an emergency or outage, please call (270) 737-1056 and Press 1.

If you would like to make a payment during this time, visit our 24/7 payment portal at https://hcwd2.authoritypay.com/site/login or call (270) 737-1056 and Press 4. Please have your account number & CID (Customer Identification Number printed on bill) ready.  Have a safe weekend and stay hydrated!!

Our office will be CLOSED on Monday, May 27 in observance of Memorial Day. To report an emergency or outage, please call (270) 737-1056 and Press 1.

If you would like to make a payment during this time, visit our 24/7 payment portal at hcwd2.authoritypay.com/site/login or call (270) 737-1056 and Press 4. Please have your account number & CID (Customer Identification Number printed on bill) ready. Have a safe weekend and stay hydrated!!
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4 weeks ago
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