1951 West Park Road, Elizabethtown, KY 42701
E-mail us: customercare@hcwd2.org
Monday through Friday - 8:30am to 4:30pm
Find frequently asked questions and answers in our FAQ page.
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Hardin County Water District No. 2
Award-winning water utility, supplying Hardin County, Ky and surrounding areas with the best tasting water!
𝐈𝐌𝐏𝐎𝐑𝐓𝐀𝐍𝐓 𝐁𝐈𝐋𝐋𝐈𝐍𝐆 𝐈𝐍𝐅𝐎
It has come to our attention that Yahoo Scout-AI is changing the due dates on our bills when generating summaries of our E-Bills. Please make sure that you are checking your official bill, not just a summary, to confirm the actual due date of your water bill so you don't make a late payment.
See below for the due dates of our water bills, which are divided into 4 cycles based on location. If you are unsure which billing cycle you are in, you can check your water bill or call our office at (270) 737-1056.
𝐁𝐥𝐮𝐞 𝐂𝐲𝐜𝐥𝐞 𝟐 𝐁𝐢𝐥𝐥𝐬 : Due on the 1st of each month
𝐆𝐫𝐞𝐞𝐧 𝐂𝐲𝐜𝐥𝐞 𝟒 𝐁𝐢𝐥𝐥𝐬 : Due on the 8th of each month
𝐑𝐞𝐝 𝐂𝐲𝐜𝐥𝐞 𝟏 𝐁𝐢𝐥𝐥𝐬 : Due on the 15th of each month
𝐎𝐫𝐚𝐧𝐠𝐞 𝐂𝐲𝐜𝐥𝐞 𝟑 𝐁𝐢𝐥𝐥𝐬 : Due on the 22nd of each month
Here are some tips to ensure that you don't miss the due date for your water bill or any other bills:
-Enroll in AutoPay so payments are automatically made on the bill's due date.
-Disable the AI-generated email summaries. AI-generated summaries can make mistakes...don't let AI mistakes cost you money. The option to disable AI-generated summaries is usually located next to the summary.
-Mark your bill's due date on your calendar for the next several months.
-Set reminders for the bill's due date so you don't forget to pay. ... See MoreSee Less
7 CommentsComment on Facebook
Whether you want the snow and ice to stay or are ready for it to melt, you have to agree it makes everything look beautiful. ... See MoreSee Less
4 CommentsComment on Facebook
Our amazing field crews have been out day and night this week fixing leaks and responding to customer issues in the cold weather. Snow and ice doesn’t stop them from working their hardest to keep customers in service. ... See MoreSee Less
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Hardin County Water District No. 2 is closed today, Monday January 26, 2026, due to inclement weather. We apologize for any issues this may cause. Payments can be made online using the link listed below or by phone. To report an emergency or outage, please call (270) 737-1056.
hcwd2.authoritypay.com/ ... See MoreSee Less
0 CommentsComment on Facebook
A big thank you to our incredible field crew for repairing a water main leak and responding to customer issues today in frigid temperatures.
We also want to extend our sincere appreciation to our maintenance employees who worked outside throughout the day, as well as our treatment operators who braved dangerous road conditions to report to work last night and today to ensure safe and dependable water for our community around the clock. ... See MoreSee Less
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No one wants it to happen but when temperatures get cold water meters can freeze. One way to help prevent your water meter from freezing is to make sure that the meter box lid is closed and fitted properly on the meter box. The meter box lid helps prevent the meter from freezing by keeping the colder air out and the warmer ground temperatures in. If your meter box lid is damaged or missing, contact HCWD2 at (270) 737-1056 and we will promptly replace the meter box lid for free. Water meter boxes are usually located in your front yard towards the road and depending on the model of the box, can be either square or a circle.
Here are some other ways to help prevent the freezing temperatures from impacting your water pipes:
Open the doors to cabinets and vanities to allow warmer room temperatures to circulate around the pipes.
Allow a small trickle of water to run through pipes to keep water moving. The cost of the extra water is typically lower than the cost of repairing a broken pipe.
Protect pipes in garages and crawlspaces by insulating pipes and keeping doors closed.
Disconnect garden hoses from outside faucets and use insulated faucet covers.
Know where the shut off valve for your house is located in case a pipe does freeze and burst you can quickly shut the water off. ... See MoreSee Less
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Hardin County Water District No. 2 is operating on a 2-hour delay. Our office will open at 10:00 am. We apologize for any issues this may cause. Payments can be made online using the link listed below or by phone. To report an emergency or outage, please call (270) 737-1056.
hcwd2.authoritypay.com ... See MoreSee Less
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Our office will be CLOSED on Monday, January 19, 2026, in observance of Martin Luther King Jr. Day.
Payments can still be made online using the link listed below, by phone, or through our night deposit box located by our drive-thru window. To report an emergency or outage, please call (270) 737-1056.
hcwd2.authoritypay.com ... See MoreSee Less
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Today is #NationalHatDay, and Wyatt and Lance are modeling the two types of hats HCWD2 employees wear every day. Wyatt is modeling the hard hats our distribution crews wear to stay safe when working out in the system. Lance is modeling the HCWD2 baseball hats our distribution crews wear when they don't need a hard hat but still want to look awesome. ... See MoreSee Less
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