How do I start an account?
What information is necessary to start an account?
Is a deposit required for a new account?
Can my due date be changed?
What is the grace period
How do extensions work?
How do I discontinue service?
How can I make changes to my account (ie. Name, billing address, ownership, etc.)
How can I pay my bill?
Can I access my account online?
What is the process for getting a new tap installed at a new building or residence?
Why is my usage so high?
How do I check for a leak?
How do I shut off my main valve?
How long does it take to start my new service?
**Please note – when service is disconnected for non-payment, a $50 fee will be assessed during normal business hours. An additional $15 after-hours fee will be incurred if service is requested to be restored after 4:30pm. The entire past due amount, including fees, must be paid in full before service will be restored.
What is a New Service Fee?
Will my deposit be refunded?
Can I start automatic billing?
Can I sign-up for electronic billing?
What is the average usage for my household?
Is there a minimum bill?
What are your rates?
Is there a late fee?
Is my personal information secure?
Why do you need my social security number or ID?
Can you check my credit in lieu of a deposit?
How can I read my meter?
What do I do to protect my pipes from freezing?
How do I report an outage?
How can I find out if there is a Boil Water Advisory in effect?
Do you have bulk water loading stations?
Is there fluoride in your water?
How often is water tested for contaminants?
Why is my water so hard?
Should I install a pressure regulator?
How should I report water quality issues?
Should I install an expansion tank?
What is KY811?