How do I start an account?
What information is necessary to start an account?
Is a deposit required for a new account?
Can my due date be changed?
What is the grace period
How do extensions work?
How do I discontinue service?
How can I make changes to my account (ie. Name, billing address, ownership, etc.)
How can I pay my bill?
Can I access my account online?
What is the process for getting a new tap installed at a new building or residence?
Why is my usage so high?
How do I check for a leak?
How do I shut off my main valve?
How long does it take to start my new service?
**Please note – when service is disconnected for non-payment, a $50 fee will be assessed during normal business hours. An additional $15 after-hours fee will be incurred if service is requested to be restored after 4:30pm. The entire past due amount, including fees, must be paid in full before service will be restored.
What is a New Service Fee?
Will my deposit be refunded?
Can I start automatic billing?
Can I sign-up for electronic billing?
What is the average usage for my household?
Is there a minimum bill?
What are your rates?
Is there a late fee?
Is my personal information secure?
Why do you need my social security number or ID?
Can you check my credit in lieu of a deposit?
How can I read my meter?
What do I do to protect my pipes from freezing?
How do I report an outage?
How can I find out if there is a Boil Water Advisory in effect?
Is there fluoride in your water?
How often is water tested for contaminants?
Why is my water so hard?
Should I install a pressure regulator?
How should I report water quality issues?
Should I install an expansion tank?
What is KY811?