Customer Accounts
Telephone Payments:
- Call 270.872.4001 or 270.737.1056 Option #1 (After Hours Option #4)
(Please have your Account Number and CID Number readily available)
Payment Status/Due Date Questions:
- For questions regarding your due date or payment status.
Email Payments or call 270.737.1056 Option #1
Account Questions:
- For questions regarding your bill or usage.
Email Billing or call 270.737.1056 Option #2
Start or Stop Service:
- To begin new service or terminate existing service.
Email New Accounts or call 270.737.1056 Option #2
Document of Domicile:
- For questions regarding Document of Domicile.
Email New Accounts or call 270.737.1056 Option #3
Report A Leak:
- To report a water leak.
Email Service or call 270.737.1056 Option #4
Water Quality:
- For questions regarding the quality of your water.
Email Water Quality or call 270.737.1056 Option #5
Other Account Related Questions:
- For all other water service account related questions,
Email Customer Service
Service
Pressure or other service-related issues:
- Email Service or call 270.737.1056 Option #2
Human Resources
Payroll and benefits:
- Email Human Resources or call 270.737.1056 ext. 209
Community Involvement
Public events or school programs:
- Email Public Relations or call 270.737.1056 ext. 218
Water Analysis
White Mills Treatment Plant:
- Email Water Analysis or call 270.862.3213
Contractors
Projects and bid information:
- Email Projects or call 270.737.1056 ext. 212
Accounting
Accounts Payable:
- Email Accounts Payable or call 270-737-1056 ext. 258
Other Accounting Questions:
- Email Accounting or call 270-737-1056 ext. 259
