Customer Accounts
Telephone Payments:
- Call 1.877.579.5812 or 270.737.1056 Option #4
(Please have your Account Number and CID Number readily available)
Payment Status/Due Date Questions:
- For questions regarding your due date or payment status
Email Payments or call 270.737.1056 Option #5
Charges or Usage Questions:
- For questions regarding your bill or usage
Email Billing or call 270.737.1056 Option #6
Start or Stop Service:
- To begin new service or terminate existing service
Email New Accounts or call 270.737.1056 Option #7
Yard Restoration:
- For questions regarding your yard restoration
Email Yard Restoration or call 270.737.1056 Option #8
Water Quality:
- For questions regarding the quality of your water
Email Water Quality or call 270.737.1056 Option #9
Other Account Related Questions:
- For all other water service account related questions,
Email Customer Service or call 270.737.1056 Option #6
Service
Pressure or other service-related issues:
- Email Service or call 270.737.1056 ext. 221
Human Resources
Payroll and benefits:
- Email Human Resources or call 270.737.1056 ext. 209
Community Involvement
Public events or school programs:
- Email Public Relations or call 270.737.1056 ext. 218
Water Analysis
White Mills Treatment Plant:
- Email Water Analysis or call 270.862.3213
Contractors
Projects and bid information:
- Email Projects or call 270.737.1056 ext. 212
Accounting
Accounts Payable:
- For accounting questions other than customer accounts related questions
Email Accounts Payable or call 270.737.1056 ext. 203
Other Accounting Questions:
- Email Accounting or call 270-737-1056 ext. 259
